Accessibility Statement for Aptem

This accessibility statement applies to https://essexconnecttowork.aptem.co.uk/

This website is run by Essex County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 400% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

In a webpage, the keyboard focus gets trapped
The sequence of content is not in a meaningful order.
Some dropdown menus don’t collapse automatically after the focus is moved.
Some invisible elements gain keyboard focus.
There are some functionalities that cannot be operated with just a keyboard.
Pop-ups cannot be dismissed without moving the pointer.
The location of the keyboard focus is not visually obvious.
When zoomed to 400%, some of the contents were lost and a horizontal scroll bar became available.
Upon increasing the text spacing, some contents are cropped and overlapped.
When the text size is increased to 200% larger some of the contents are rendered incorrectly.
Some of the texts in the webpages do not meet the minimum contrast ratio of 4.5:1
Some predictable actions fail to perform their predicted actions.
The target area of some interactive elements fails to meet their minimum required spacing of 24 by 24px.
Some elements with a role that makes its children presentational contain focusable elements.
Some elements do not have their visible label included in the accessible name
Roles assigned to some elements are not defined in WAI-ARIA.
No text alternatives are provided for the pre-recorded videos
Some webpages have data displayed as tables even though they are not programmatically designed as tables.
Some images have no text alternatives

Feedback and contact information

We’ll consider your request and get back to you in 20 days.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please

Email: [email protected]
Call: 0333 013 8337

We’ll consider your request and get back to you in 20 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact [email protected]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

ECC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

In a webpage, the keyboard focus gets trapped. This fails WCAG 2.2 – 2.2.2 No Keyboard Trap.
The sequence of content is not in a meaningful order. This fails WCAG 2.2 – 1.3.2 Meaningful sequence and WCAG 2.2 – 2.4.3 Focus Order.
Some dropdown menus don’t collapse automatically after the focus is moved. This fails WCAG 2.2 – 2.4.3 Focus Order.
Some invisible elements gain keyboard focus. This fails WCAG 2.2 - 2.4.7 Focus Visible
There are some functionalities that cannot be operated with just a keyboard. This fails WCAG 2.2 - 2.1.1 Keyboard (Level A).
Pop-ups cannot be dismissed without moving the pointer. This fails WCAG 2.2 - 1.4.13 Content on Hover or Focus (Level AA).
The location of the keyboard focus is not visually obvious. This fails WCAG 2.2 - 2.4.7 Focus Visible (Level AA).
When zoomed to 400%, some of the contents were lost and a horizontal scroll bar became available. This fails WCAG 2.2 - 1.4.10 Reflow (Level AA)
Upon increasing the text spacing, some contents are cropped and overlapped. This fails WCAG 2.2 - 1.4.12 Text Spacing (Level AA).
When the text size is increased to 200% larger some of the contents are rendered incorrectly. This fails WCAG 2.2 - 1.4.4 Resize Text (Level AA)
Some of the texts in the webpages do not meet the minimum contrast ratio of 4.5:1. This fails WCAG 2.2 - 1.4.3 Contrast (Level AA).
Some predictable actions fail to perform their predicted actions. This fails WCAG 2.2 - 3.2.4 Consistent Identification (Level AA).
The target area of some interactive elements fails to meet their minimum required spacing of 24 by 24px. This fails WCAG 2.2 - 2.4.8 Target Size (Level AA).
Some elements with a role that makes its children presentational contain focusable elements. This fails WCAG 2.2 - 4.1.2 Name, Role, Value (Level A).
Some elements do not have their visible label included in the accessible name. This fails WCAG 2.2 - 4.1.2 Name, Role, Value (Level A) and WCAG 2.2 - 2.5.3 Label in Name (Level A).
Roles assigned to some elements are not defined in WAI-ARIA. This fails WCAG 2.1 - 1.3.1 Info and Relationships (Level A).
No text alternatives are provided for the pre-recorded videos. This fails WCAG 2.2 - 1.2.1 Audio-only and Video-only (Prerecorded) (Level A).
Some webpages have data displayed as tables even though they are not programmatically designed as tables. This fails WCAG 2.1 - 1.3.1 Info and Relationships (Level A).
Some images have no text alternatives This fails WCAG 2.1 - 1.1.1 Non-text Content (Level A).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Although some of Essex County Council’s older PDFs are inaccessible and do not meet accessibility standards, we are working towards making as many PDF’s meet WCAG 2.2 AA accessibility standards as possible.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We are prioritizing making PDFs accessible that:

contain information on how users can access our service
are most frequently downloaded
contain information that has a statutory requirement

We have developed training and guidance to help all document creators develop accessible documents.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

Preparation of this accessibility statement

This statement was prepared on 26 February 2026. It was last reviewed on 26 February 2026.

This website was last tested on 26 February 2026. The test was carried out by Essex County Council.