Summary

Start your career in tech with a leading managed services provider. Trinity Managed Services is offering an exciting opportunity for a motivated and tech-savvy individual to join our team as an IT Support Apprentice. This role is ideal for someone looking to gain hands-on experience while working towards a recognised qualification.

• Using the telephone to answer incoming support calls
• Hands on repairing hardware
• Resolving issues in office 365
• Providing support remotely
• Configuring new devices and processing new starter requests
• Involvement in password resets and anti-virus configuration
• Networking installation and monitoring
• Laptop and computer repairs and upgrades

Employment

Employer

At Trinity Managed Services, our mission is simple: to empower businesses through exceptional IT solutions that drive growth and success. We believe that every organisation deserves an IT partner who truly understands their needs, adapts to their challenges, and delivers innovative solutions tailored to their goals. Trinity prides itself on being more than just an IT support provider. With a team of 16 UK-based engineers growing year on year, Trinity specialises in offering cutting-edge Managed IT Support designed to meet the evolving needs of modern businesses.

Training Provider

Training To Be Provided

Information Communications Technician Level 3 Apprenticeship Standard:

• As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment
• You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person
• Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service

How To Apply

To learn more about this apprenticeship vacancy, and for instructions on how to apply, please view the vacancy on the GOV.UK Find An Apprenticeship Service.